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Abstract

The organizations seek to improve results and increase the competitiveness with the implementation of management models that support the improvements of the processes and the attendance to the needs of the stakeholders. The objective of this research is to contribute to the practical adoption of a management model in organizations by analyzing the impact of the performance in stakeholders related to social and environmental management. It was used a qualitative research approach that describes, through a case study, intervention and the real-life context of the impact of the implementation of the management model on organizational performance especially in relation to the stakeholder society and community. A questionnaire was sent to strategic collaborators and stakeholders and secondary data were collected. With the analysis of the research data, the conclusion is that the implementation of the management model contributed to the achievement of results and the attendance to the needs of the stakeholders. The implementation of the management model occurred in parallel with other management methodologies that also contributed to the improvement of organizational performance.